Returns & Exchanges
Which situation obd2direct provide return policy?
Customers may apply for a return or exchange within 15 days after receiving product(s). Refunds will be made by the same method you used to pay.Pay with paypal, and also process refunds on paypal. Regarding the refund time, when our warehouse staff confirms receipt of the goods, the refund will generally be processed within 5-7 working days, and you will receive it on the same day.
Which situation obd2direct do not provide return policy?
Please do not return it to the original delivery address, you need to return it to our return address. You need to ask the customer service staff for the return address, and the customer service staff will provide it for you. If you return it to our warehouse without authorization, it will easily cause the loss of the goods. I hope you can understand.
Please check detail before you purchase on obd2direct. If you have any doubt, please check with our customer service, you can get our customers service information from our website.
First, If you order wrong item by yourself, or you found it is not you want to order (not quality problem), we will not provide return policy to you, please aware of this.
Second, If the item is damaged by yourself, we can not provide exchange service for you. But you can return for repair.
Sale and promotional items are excluded and remain subject to our regular return/exchange policy.
We accept order cancellations before product processing. If the order is cancelled by that time, you will get a full refund.
If the product has already been shipped out, we will unfortunately be unable to cancel the order.
- All items must be returned in their original selling condition, without having been worn, washed or altered, and with all their tags still attached.
- All items must be returned with their original boxes.
- All items must be returned in one package.
- We can only accept returns/exchanges from the country to which an order was originally shipped, for example, orders delivered to the US must be returned from the US
- Customised items cannot be returned.
- The return/exchange is unfortunately not free of charge (return shipping fees will be charged at your own expense).
- Naturally any faulty items can be returned,If the device is defective by itself when you receive it, we will accept returns or exchanges.
We reserve the right not to accept any return/exchange if the product shows signs of wear or has been used or altered from its original condition.
You will be informed if we propose to reject your refund/exchange; you may choose to have the product sent back to you at your own expense.
HOW TO RETURN AN ITEM OR AN ENTIRE ORDER?
Step 1: Please contact our Customer service team to start the return process with the following information:
- Order number
- Proof of purchase
- Video or photo of the faulty product
Step 2: Insert your receipt, along with the items, back into the original packaging.
Step 3: Fill out all three copies of the Returns Pro-Forma Invoice Form. Insert all copies in the transparent envelope and attach it to the package without closing it. These documents are required for customs, so please be sure to complete all 3 copies.
Step 4: Turn package over to the courier, after the courier has checked the return shipment, please close the package securely.
In case of a return, your refund will be credited to the original payment method. Shipping costs will not be refunded byobd2direct in case of returns.but We will refund the handling fee deducted by paypal to you, you don't need to worry.
The shipping cost of returning to our warehouse needs to be borne by the buyer, because the seller bears the shipping cost before, please understand.
Once your package reaches us, please allow 7-15 business days(depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your own expense. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
（ Changde Innovation and Incubation Industry Park, Zhangyao Road, Changde High-tech Industrial Development Zone ） Guanxi Town, Dingcheng District, Changde City, Hunan Province
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